Company Name:
Company Industry:
About Company:
IBM is a leading global technology solutions provider and the world’s largest consulting organization. IBM is proud to be part of the Egyptian economy since its establishment in 1954. We strive to lead in the creation, development and manufacture of the industry's most advanced information technologies.
IBM professional solutions and services translate these advanced technologies into business value for our customers. Our global network of expertise and local knowledge, backed by IBM’s skilled workforce, enables us to deliver innovative IT solutions to help clients across the world to address their challenges in different industries & various sectors, building their IT infrastructure and assisting their business success.
IBM Egypt has also invested into creating a large network of local business partners to broaden the scope of services that IBM can provide to the Egyptian market. We are partnering with the government in most of the projects of national importance and through several initiatives.
IBM Participate & implemented many IT Community Initiative, aiming at developing human cadres and IT awareness raising, including partnering with the National Council of Women to support enhancing the IT skills of employed women with 2 training labs. Moreover, two software labs equipped with the most advanced equipment, have been donated to Cairo University by IBM.
IBM’s investments into Egyptian culture drew the attention of the global community and renewed interest for the unique Egyptian contribution to the world civilization. Through our established presence in the region, we are working together to build a smarter planet.
Company Size:
5000+
Country:
Egypt
Phone Number:
00201011112870
Company Website:
Job Title:
Job Category:
Job Type:
Country:
City:
Job Details:
•Providing initial remote technical software support for Linux to clients
•Interacting with client and IBM functions consistently until problem solution
•Analyzing problems/situations, understanding problem impact on client business
•Applying problem solving techniques
•Responding to client queries, providing timely resolutions to client issues
•Maintaining highest client satisfaction
•Maintaining positive client relationships even in severe and pressurized situations
•Performing problem management and end-to-end problem ownership
•Logging all related activities for each customer query and handling client data securely
•Employing IBM's standard support delivery methodologies and tools
•Performing in international software support delivery processes and environments
•Willingness to work in swing/night shifts – US off prim
•Participating in scheduled offshift (callout)
Qualifications:
•English & Arabic fluent (both written and verbal), with neutral accent and excellent language comprehension
•College Technical degree and/or experience in relevant field and LINUX certifications
•Some IT experience (1 yrs +), through business or personal interest
•Sound problem determination and troubleshooting skills
Gender:
Any
Max. Age:
30 Years.
Experience:
1 to 3 years in Linux.
Salary:
Negotiable
Job's Closing Date:
30 August 2014
Send C.V. to:
Email Subject Title:
"Linux Support"
No comments :
Post a Comment